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Team Lead Customer Loyalty

Willemstad, Curaçao

Job Type

Full Time

About the project

For one of our clients, we are looking for a Team Lead Customer Loyalty with excellent customer relationship skills. You will support the customer service department, with the goal to retain the existing customer base, improving sales, and maximizing revenue.

About this role

As a Team Lead Customer Loyalty, you increase customer retention, engagement, and monetization of existing customers (B2C). You care about the customer experience and respond to complaints quickly and appropriately. You identify opportunities to turn dissatisfied customers into loyal customers. With your persuasive skills and knowledge of retention techniques, you are responsible for overseeing the Customer Loyalty team and help reduce the risk of customer cancellation while also helping to handle incoming requests to improve sales.
For this role, we are looking for the following skill set:

- Strong persuasive attitude and excellent customer service skills
- Strong conflict resolution skills
- Reliable and committed team player with a strong work ethic
- Ability to remain calm and professional in stressful situations
- Advanced communication and interpersonal skills
- Ability to collaborate with internal and external customers
- Availability to work flexible hours from 8 am to 6 pm during six days per week (Mon-Sat).


  • MBO degree level 4 (preferably in Communications/ Technology/ ICT) 

  • Previous experience as Team Lead 

  • Knowledge of customer service principles and practices 

  • People skills, strong work ethic, flexible

  • Active listening and writing skills

  • Proficient in MS Office applications

  • Sound knowledge of relevant CRM application

  • Basic understanding of sales activities

  • Good written and verbal skills in English, Papiamento, Dutch, and Spanish

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