About the project
For one of our clients, we are recruiting flexible, enthusiastic, and committed Technical Help Desk agents. You will support the customer service department, and resolve or escalate technical problems, all while providing prompt and engaged service to customers.
About this role
The Technical Help Desk agent is responsible for delivering excellent front-line customer support, while troubleshooting issues via phone, email, and Facebook, and reporting all activities. With your technical knowledge and customer-oriented skills, you ensure the timely and successful delivery of solutions with regards to customers' needs and objectives.
Requirements
Minimum ICT 4 (MBO) secondary education level of work and perception.
Strong understanding of operating systems
Problem-solving skills
Patience
Good verbal communication skills.