About the project
For one of our clients, we are recruiting flexible, enthusiastic, and committed Technical Help Desk agents. You will support the customer service department, and resolve or escalate technical problems, all while providing prompt and engaged service to customers.
About this role
The Technical Help Desk agent is responsible for delivering excellent front-line customer support, while troubleshooting issues via phone, email, and Facebook, and reporting all activities. With your technical knowledge and customer-oriented skills, you ensure the timely and successful delivery of solutions with regards to customers' needs and objectives.
General ICT 4 (MBO) secondary education level of work and perception.
Minimum of 1-year related experience and training in troubleshooting and providing helpdesk support.
Knowledge of fundamental operations of relevant software, hardware, and other equipment.
Knowledge of relevant call tracking applications.
Experience in working with computers.
Experience in working at a call center and/or technical industry.
Knowledge of and experience with customer service practices.
Understanding of the consumer market and used to working in a changing environment.
Proficient in problem analysis and problem solving in a stressful environment.
Good knowledge of English, Dutch and Spanish both written and spoken.