VoxInsight Features
The company securely uploads representatives' customer interactions to the software platform, ensuring confidentiality and data security.
Upload Audio Recordings
The software assesses uploaded audio recordings for call quality across 24 predefined variables using advanced algorithms.
Audio Automated Analysis
The software creates performance reports for representatives and the call center, highlighting strengths and areas for improvement to boost customer satisfaction and optimize operations.
Generate Performance Report
WHAT WE DO
Comprehensive Performance Insights
Our software offers in-depth analysis of audio calls on 24 variables, including professionalism, empathy, problem-solving, and sentiment. By providing detailed reports based on these metrics, we empower your company to gain comprehensive insights into the performance of your call center representatives. With actionable data at your fingertips, you can identify strengths, address areas for improvement, and enhance the overall quality of customer interactions.
Streamlined Evaluation Process
With our platform, evaluating call center performance is quick, easy, and efficient. Companies simply upload audio recordings of their representatives' calls, and our software automatically analyzes them across multiple dimensions. This streamlined evaluation process saves time and resources while ensuring consistent and objective assessments. Whether you have a small team or a large call center operation, our solution scales to meet your needs and facilitates continuous improvement.
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Data-Driven Decision Making
By harnessing the power of data analytics, our software enables data-driven decision making within your organization. Through our advanced reporting capabilities, you'll have access to actionable insights that can inform strategic initiatives, training programs, and performance management strategies. With real-time feedback and performance trends at your disposal, you can make informed decisions that drive efficiency, enhance customer satisfaction, and ultimately boost your bottom line.
